American Home Shield Review - Home Warranty

Application & Approval Process
9.0/10
Rates & Fees
9.0/10
Payment Terms
9.0/10
Customer Support & Benefits
9.0/10

About American Home Shield

Founded in 1971, American Home Shield (AHS) is headquartered in Memphis Tennessee, and is considered to be one of the oldest home warranty service providers in the states. The company was acquired in 1989 by Service Master, a publicly listed Fortune 100 company providing residential and commercial services. It has processed more than $2 billion in claims in the last five years, catering to homeowners, home buyers and sellers. American Home Shield has served 1.8+ million customers and has been included in 300,000 real estate transactions every year. Currently offering 3 plans, American Home Shield remains a strong choice for consumers looking to get home warranty services. 

i

Excellent

9.0/10

Pros

  • Over 4 decades of home warranty experience
  • Nationwide coverage
  • Can cancel anytime for free within 30 days
  • Customizable plans for consumers

Cons

  • A bit pricier than its competitors
  • Potentially multiple service fees for a single incident

Key Highlights

  • No inspection required before ordering home warranty services.
  • No limit on the number of covered repairs per contract year.
  • Offers three different pricing plans; Shield Essential, Shield Plus, Shield Complete.
  • Offers unique add-on options for consumers with a wide range of equipment.
  • Won a Women’s Choice Award for five consecutive years as America’s Most Recommended Home Warranty Service 2014 – 2019. 

Price & Plan Options

Currently, American Home Shield offers three different pricing plans for individuals looking for home warranty services and they are:

Shield Essential: This plan starts at $490 per year and covers air-conditioning, heating, ductwork, plumbing, plumbing stoppages, electrical, water heaters, insufficiently maintained equipment, failure due to rust or corrosion, refrigerant recapture, replace or disposal, removal of defected equipment, failure of mismatched systems, failure due to undetectable previously existing conditions, improper installation, repairs or modifications, permit fees, code violations, and re-key.

Shield Plus: This plan starts at $635 per year and includes all the services provided with Shield Essential with the addition of clothes washer, clothes dryer, kitchen refrigerator with icemaker, built-in microwaves, dishwashers, garbage disposal, ranges, ovens, and cooktops.

Shield Complete: This plan starts at $695 per year and has all the features available in Shield Essential and Shield Plus plans with the inclusion of ceiling fans, telephone wiring, doorbell, garage door opener, instant hot and cold-water dispenser, built-in exhaust, attic, and whole house fans. 

The company offers customizable plans where you can select what services you want, include any add-ons, and set your own trade service call fee (choose from $75, $100, and $125). Setting your service fee helps you to adjust the monthly plan according to your financial needs. If you cannot afford a larger monthly payment, then choosing a higher service fee is the right option for you. The custom plan starts from $44.99 a month.

You can also include add-ons with your plans that can cost between $155 and $400 and they are as follows:

  • Electronics Covered by Asurion – $216
  • Guest Unit – $155
  • Inground Additional Spa – $285
  • Inground Spa Only – $285
  • Pool Only – $285
  • Pool/Inground Spa Shared Equipment – $285
  • Saltwater Pool and Inground Spa Shared Equipment – $400
  • Saltwater Pool Equipment – $400
  • Well Pump – $175
  • Septic System Pumping – $175
  • Septic Sewage Ejector Pump – $175

The quotations are exclusive of any state or local taxes and will be added to the finalized quotation. The prices shown on their websites are for single-family homes, and for other types of property, you are required to call American Home Shield for a personalized quotation. 

The contract is usually for one year when you signup to the brand. If you’ve registered with autopay, then you do not need to worry about extending the contract since American Home Shield will notify you one month in advance with a new contract. However, if you haven’t signed up with autopay then you need to call them to extend the contract once it expires. 

Professional Contractor Network

American Home Shield works closely with local contractors allowing them to maintain their promise of nationwide coverage. The company currently has more than 15,000 contractors providing home warranty repair and replacement services to consumers. American Home Shield assigns contractors to individuals to expedite any service request, however, in some cases you can choose your own contractors.

If you want to select your own contractor, then certain requirements need to be fulfilled such as a license to operate or are qualified to provide services in the particular state, must be insured, etc. Before any repair or replacement work commences, the outside contractor must provide an estimated bid and diagnosis of the issue to American Home Shield. Upon authorization, you can proceed to pay for the work and get it reimbursed. However, if approval is not given to conduct any work by the company, American Home Shield will not be responsible for reimbursing any amount. 

The company charges a service call fee of $100 payable to the technician on every visit. 

Claims Process

American Home Shield have a really simple claims process, you can request a technician to visit by calling on their dedicated landline. Alternatively, you can log on to your online portal and submit a request for a contractor visit. The company charges a trade service call fee and assigns you a contractor who will call you to schedule an appointment. You need to pay the fee upfront before a contractor calls you to schedule an appointment. 

During the appointment, the technician will diagnose and determine whether or not the issue is covered under your home warranty plan. If your current package provides coverage for the problem, it will be repaired and replaced accordingly, subject to any limitations and exclusions. American Home Shield will send you an email to get your feedback once the work is completed. 

Repair & Replacement Policies

The home warranty service provider differentiates itself from competitors as the exclusion or limitations are relatively less than other companies. Their contract does not cover the following:

  • Routine Maintenance
  • Chimneys and Exhaust Lines
  • Restoration of Cosmetic Defects
  • Electronic Systems
  • Solar System (incl. components)

The company does not cover malfunctions due to missing parts and other conditions. For more details on repair and replacement policies, American Home Shield has published a sample contract on its website with the necessary fine print for you to read.

Customer Support & Benefits

You can reach out to the company via telephone if you’re looking to request a claim. Users are also given access to American Home Shield’s online portal where they can get in touch with a customer service representative. There is also an email address available to share any concerns or feedback. American Home Shield is active on several social media platforms in which you can connect and stay up to date with the latest news. There is a live chat option, but it seems to be unresponsive. 

The website features a blog section with articles related to different sections like Lawn and Garden, Lifestyle, Cost Savers, Quick Tips, Repair and Maintenance, Tech and more. Customers can utilize the search feature to help customers find exactly what they are looking for. If you are a first-time home warranty service buyer or want more information on the service, American Home Shield provides a comprehensive FAQs with questions that cover topics such as Claims and Coverage, Money Matters, Benefits, Buying or Selling a Home, etc. 

i

Excellent

9.0/10

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Excellent

9.0/10

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