Harmony Home Warranty Review

Application & Approval Process
9.0/10
Rates & Fees
9.0/10
Payment Terms
9.0/10
Customer Support & Benefits
9.0/10

About Harmony Home Warranty

Harmony Home Warranty has its headquarters based in Brooklyn, New York. The company opened its doors for business in 2013, and since then, it has spread its service throughout the USA. Bradley A. Shaw is the CEO and president of the company. Harmony Home Warranty provides simple and fast warranty solutions to thousands of homeowners and has a team of impeccable service technicians. This warranty is suitable for homeowners, homebuyer, realtors, and home sellers. The company offers outstanding protection and consumer satisfaction against expensive repair costs of home, appliances, and other covered items. 

If you decide to purchase a warranty plan from Harmony Home Warranty, you will work with a dedicated and knowledgeable team that will facilitate your covered appliances and home repair needs efficiently and swiftly, this is what makes this company different than many other competitors in the market. When you file a claim with other companies, it may end up with a clerk in a large department. However, with Harmony Home Warranty, you get a dedicated team to process your claim from beginning to end.

i

Excellent

9.0/10

Pros

  • Introductory offer of $100 off
  • Assigns a dedicated processing team per each claim
  • Customizable plans
  • Available across all 50 states

Cons

  • No live chat support
  • Limited pricing info available on the website

Key Highlights

  • Offers two types of warranty plans with a variety of add-on coverage to protect most of the priced and important appliances and systems; Basic Care Plan and Total Care Plan.
  • There is a 30-day waiting period before you can make a claim.
  • You can cancel within the first 30-days of purchasing the policy and receive a full refund minus fees for any services you incurred. 
  • Offers warranty in all 50 US states.
  • Apart from your general household covered system and appliances, they cover specialty items such as pool, spa, roof leaks, well pumps, etc.

Price & Plan Options

You can now save money on replacing or repairing your expensive home appliances through Harmony Home Warranty. You do not have to worry about forking out cash every time an appliance breaks down by making monthly fixed payments to Harmony. The company covers the costs of any appliance included in your plan. 

There are two plans Harmony offers for you to choose from, Basic and Total Care. While the Basic Plan appears to be the cheaper option, the plan’s pricing will vary for each consumer and depend on the amount of coverage you require and where you live. Harmony Home Warranty offers a free quotation service that you can take advantage of through their website. Simply fill in the form and analyze the cost of your home warranty plan depending on your circumstances. Additionally, every new customer will receive one month free upon purchasing a plan with Harmony Home Warranty.

There’s also the option of add-ons to your plan, however, the exact price of the two plans and add-ons is not available on the site. 

Basic Care Plan:

This plan costs $33.25 per month or $399 annually. It protects your home appliances covering plumbing stoppage, plumbing system, water heaters, electrical systems, whirlpool bathtubs, stove/oven/range, sump pump, cooktop, built-in microwave, garbage disposal, dishwasher, trash compactor, garage door opener, ductwork, and ceiling exhaust fans. 

Total Care Plan:

This is Harmony’s most popular plan amongst the customers as it protects all of the appliances and goods in your household. It costs $41.50 per month or $499 per year, and covers everything mentioned in the Basic Care Plan with the addition of a heating system, air-conditioning system, refrigerator, clothes dryer, and clothes washer.

Apart from the above two care plans, you will get an option to add coverage for other items including:

  • Spa/Pool
  • Central Vacuum
  • Limited Roof Leak
  • Well Pumps
  • Sump Pumps
  • Septic System
  • Second Refrigerator
  • Water Softener
  • Standalone Freezer
  • Ice Maker
  • AC and Heating System
  • Garage System
  • Water System 

The more add-on coverages you buy, the higher your monthly payments will increase. These payments also cover any personal assistance required when any of your appliances break down and a contribution towards a full replacement if needed. 

These plans have a minimum of 12 months contract period, and you can pay monthly payments. However, paying in full for a year will help you save more. 

Professional Contractor Network

Harmony Home Warranty has an in-network contractor which means they have their technicians and installers to take care of any problems or breakdowns. All their contractors go through a stringent process of selection. Harmony Home Warranty selects its service contractors by interviewing them thoroughly on their expertise and experience, and they must be fully licensed and hold certifications in their area of repair. It also means that the policyholders cannot hire their own technicians to fix the item. 

Claims Process

The company’s warranty plans provide comprehensive protection against substantial costs of replacement or repairs of adequately maintained appliances and major systems. A policy owner calls a 24/7 Harmony Home Warranty’s claim center and pays a modest deductible or service call fee for each claim.

Harmony Home Warranty claims processing and fee regulations align with general industry practice. You pay a $75 service fee each time you use their service or file a claim. There is a 30-day waiting period after purchasing a plan before homeowners can make a claim. When you file a claim, Harmony Home Warranty does not have any requirement for annual maintenance records or home inspection to provide service. However, they reserve the right to accept or deny service in case your systems or appliances fail because you could not keep up with the routine maintenance.

Repair & Replacement Policies

The repair and replacement policies are different for each system and appliances, customers are expected to educate themselves and understand what is included in their coverage and what is not.

For example, the coverage for ACs includes mechanical components and parts of two-ducted central AC systems. They should be for residential use and must not exceed five tons. They do not cover windows units, electronic air cleaners, humidifiers, non-ducted wall units, gas air conditioning systems, and mini-split wall units. Plus, there is a coverage limit of $1500 for Air conditioning. 

As for heating systems, it needs to be a steam and hot water heating system, or it can be a central-duct gas/air/oil/electric heating system. The coverage also includes burners, controls, blower fan motors, thermostats, wiring, heating elements, etc. 

In terms of a plumbing system, coverage includes breaks and leaks of water, gas, drains, vent lines, and waste lines. The company also covers pump assemblies and built-in whirlpool motors in the bathtub. There is a coverage limit of $500 per claim. 

Harmony Home Warranty covers all parts and components of an electrical system except direct current systems and wiring, batteries, exterior components and wiring, lighting fixtures, transmitters, and low voltage systems. 

The company covers all parts and components that are vital for the functionality of your home appliances. However, they do not cover racks, rollers, glass, interior lining, clocks, dials, knobs, lights, filters, shelves, etc. 

Overall, Harmony Home Warranty offers coverage limits ranging from $400 to $1500. 

Customer Support & Benefits

You can contact Harmony Home Warranty’s customer service via phone or email from the online form available on their website. Their customer support team is available 24/7. There is also an FAQ section that answers several basic questions, such as what is a home warranty, what is covered, service fee charges, and annual renewal.

i

Excellent

9.0/10

Contact Details

Phone number: 855-510-4370

Online Contact Form

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Excellent

9.0/10

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