Petplan Review - Pet Insurance

Sign Up Process
Plans & Products
Customer Support

About Petplan

Petplan is a US-based pet insurance company based out of Philadelphia, USA. It was founded in 2003 by entrepreneurs Chris and Natasha Ashton, who decided to start their own pet insurance company after they received a $5,000 veterinary bill for their cat. 

Since then, Petplan has grown to have a team of over 200 employers and now provides cover to the whole of the USA and Canada, as well as the UK with their sister company, Petplan UK.

While they are not the cheapest pet insurance provider on the market, they offer a wide-range and comprehensive plan and are known for providing consistently stellar customer support reviews. Their plan allows you to alter multiple elements to suit your budget, desired policy limits, and reimbursement levels. 

On top of that, Petplan offers cover for senior dogs, which is relatively uncommon in the pet insurance industry. There’s also coverage for curable pre-existing medical conditions, hereditary and chronic conditions as standard in their policies.

For pet owners that prefer to choose their own veterinary practice, then they can do so with Petplan as the company does not limit their services to a network of veterinary providers. 





  • No sign-up fees
  • No networks
  • Lifetime cover
  • Free online quotation


  • No pet wellness rewards available
  • Pricier than other pet insurances

Key Highlights

  • VirtualVet (online) visits included at no extra charge, no copay or deductible. You can pick any vet to have a check-up in the US or Canada.
  • Covers boarding fees up to $1,000 for pets should they be hospitalized.
  • Holistic coverage included, such as homeopathy, hydrotherapy and more, are performed by a licensed veterinarian.
  • Get up to 5% discount for new customers and 30% credit on your policy premium should your pet require no claims.
  • Covers up to 90% of vet bills from unexpected injuries and illnesses, including from COVID-19.

Application & Approval Process

To apply for coverage with Petplan, you can either call their toll-free number or fill in the online form to receive a free quote. Applications completed online will receive a 5% discount. To receive your quote, visit the Petplan website and enter your pet’s name as prompted. You will then be navigated through to the application process where you will be asked for some basic details such as:

  • Pet’s type (dog or cat)
  • Pet’s age
  • Pet’s breed
  • Zip code

If you should incur any problems, there is a live chat available on every web page with a representative ready on standby to help answer any of your queries.

Next, you will be presented with a number of quotes from different recommended levels of cover to suit a variety of budgets. To make it simple, Petplan divides the quotes into three options: Most Affordable, Most Popular, and Most Reimbursement. As you would expect, the higher the level of reimbursement, the more expensive the monthly premium.

You can choose from any of these covers, but if you prefer to have some more flexibility then select the “Customize” button and tailor the policy to your specific needs. You can choose your maximum annual payout, your annual deductible, and your level of reimbursement.

You can also add on any extra pets at this stage if you wish. However, there are no multi-pet discounts available with Petplan.

Lastly, you will be able to view a full breakdown of your coverage and your monthly premium before being directed to the payments section.

Premiums & Deductibles

Petplan’s policies come at a slightly higher price than many of their competitors. However, it is important to recognize that many of its provisions are included as standard, such as their coverage of curable pre-existing medical conditions. As mentioned, the plans are highly customizable so you can alter the maximum annual payout, annual deductible, and the level of reimbursement. 

For example, a four-year-old Labrador Retriever with an unlimited maximum annual payout, $250 deductible, and a 90% reimbursement payout will cost £130.78 per month. In comparison, for the same Labrador, a maximum annual payout of $2,500 with $1,000 deductible and a 70% reimbursement payout would cost a much lower amount of $28.21.

While there are no multi-pet discounts, you do get 5% off if you purchase your policy online, which increases to 10% for military, ex-military, students, veterinary clinic staff, and businesses who offer PetPlan to their employees as a benefit. 

Plan Options & Coverage

Petplan’s one plan coverage includes, but is not limited to: 

  • Accidents, injuries and illnesses
  • Non-routine veterinary exam fees
  • Diagnostic treatments
  • Cancer treatments
  • Prescription medication
  • Surgery and rehabilitation
  • Dental (non-routine)
  • Alternative therapies
  • Referral and specialist treatment
  • Imaging – X-Ray, MRI, CAT scan, ultrasound
  • 24/7 Petplan customer support
  • 24/7 veterinary assistance via PetCoach
  • Loss due to theft or straying
  • Advertising and reward in the unfortunate event that your pet goes missing
  • Boarding kennel fees
  • Behavioral therapies
  • Death from illness or injury
  • Vacation cancellation

Unfortunately, Petplan’s insurance does not include the following:

  • Incurable pre-existing medical conditions
  • Allergies or diabetes
  • Spaying or neutering
  • Dental cleanings

Petplan’s dog insurance costs between $28 and $54 each month for most healthy dogs. Whereas cat insurance pricing will be between $20 and $38 per month.

Claim Process

The claim process is extremely straightforward. All you have to do is log in to your online account and complete the one-page form. This can be done online from your Account Portal or alternatively, you can download and print the form and mail or fax it to Petplan.

For your claim to be valid, you must visit a veterinary clinic within 48 hours of your pet developing symptoms. You have 90 days to submit the claim form detailing the list of your expenses.

Reimbursements are made within 30 days of Petplan receiving all of the required documentation, although on average, customers will receive their money within 5 to 14 business days. 

Extras & Customer Support

Although there are no monthly budgeting plans available, Petplan does offer a reward scheme for healthy pets at the end of each year. You’ll receive a 15% credit to your policy premium for every 12-month renewal period that your pet goes without a paid claim, up to a maximum of 30%.

If you are looking for extra support, there is an extensive FAQ section on their website that addresses topics such as about Petplan, “should I get pet insurance?”, enrollment, and claims. If you would prefer to speak to a representative, then the customer support team are available 24 hours a day, 7 days a week via telephone, email and more. Customers are not expected to wait long for a response as the team aim to answer each issue or concern promptly.

Contact Details

Address: Petplan, 3805 West Chester Pike, Suite 240, Newtown Square, PA 19073

Live Chat

Phone: 1.844.638.7598

Fax: 1-866-599-4654.




Related Reviews