Trupanion Review - Pet Insurance

Sign Up Process
9.0/10
Plans & Products
9.0/10
Pricing
9.0/10
Customer Support
9.0/10

About Trupanion

Trupanion was founded back in 2003 by CEO, Darryl Rawlings. The company has progressed to become one of the market’s leading pet insurance providers and are a firm favorite amongst pet owners in the USA, Canada, and Puerto Rico. Even though Trupanion is one of the more expensive options for pet insurance, its gives customers a lot of value with a straightforward, lifetime coverage for their pets. The customer support team are always available on hand to help out with any queries or concerns regarding your policy, 24 hours per day, 7 days a week.

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Excellent

9.0/10

Pros

  • Enroll pets from birth
  • Unlimited lifetime coverage
  • 24/7 customer support
  • Pets owners receive 90% reimbursement

Cons

  • No multi-pet discounts
  • High cost for no deductibles 

Key Highlights

  • Per-incident deductible that lasts for the lifetime of your pet. 
  • Aims to settle claims within an average of 4 days, 60% of claims are processed within 24 hours.
  • Pets are covered in the US, Canada and Puerto Rico.
  • Plan is customizable and available for both cats and dogs.
  • 30-day money-back guarantee if no claims are covered.

Application & Approval Process

The application process is straightforward and can be completed from the comfort of your own home using their online process. Simply visit their website and click on “Get your Pet’s Quote”. Here, you must enter the basic details of your pet before you can proceed to the quotation:

  • Pet type (dog or cat)
  • Pet’s name
  • Pet’s breed
  • Pet’s age
  • Pet’s gender
  • Zip code
  • Whether your pet is spayed or neutered

Once these details have been entered, you can click through to the next screen to receive your quote. You should be able to see 3 default price options between $0, $200, and $700 deductibles. The less of a deductible you opt for, the higher your monthly premium will be.

If you prefer to customize your plan even further, then you can do so by clicking on the “Customize Your Price” option. This will bring up a slider that allows you to choose your level of deductible from $0 right up to $1000 in increments of $5.

Once you have chosen your desired deductible and you’re happy with your premium cost, you have the choice to add on recovery and complementary care for $17.76 per month and pet owner assistance for $4.95. Note that these costs can vary based on whether you’re insuring a cat or a dog, their age, and breed.

At this stage, you can add another pet if you wish. However, there are currently no multi-pet discounts available to new customers.

When you’re happy with your policy, click on “Checkout” and enter your personal details, preferred veterinarian, and payment details. 

Premiums & Deductibles

Trupanion allows you to choose from hundreds of options for deductibles to enable you to find one that matches your budget. In fact, you can even select an option where there are no deductibles at all; however, there is a higher cost for this privilege.

For example, a 5-year-old neutered chihuahua has a monthly premium of $66.05 per month if you opt for the $1,000 deductible. The premium rises to $281.21 per month if you decide to go for no deductible at all.

Each policy also comes with a 30-day money-back guarantee, allowing you to cancel your policy within the initial 30 days, providing there has been no claim.

Trupanion sets themselves apart from the competition with their per-incident deductible which lasts for the lifetime of your pet. Therefore, instead of paying a yearly deductible, you will pay a one-off deductible for each medical condition. In the long run, this saves you much more money if your pet has any chronic or long-lasting ailments.

Plan Options & Coverage

Rather than having a multitude of complicated plan options, Trupanion offers one simple plan for both cats and dogs where the deductible can be customized to suit your particular budget. Once you sign up for the policy, the rates are completely fixed and do not increase as your pet ages. Furthermore, Trupanion allows you to enroll your pet from birth and does not have a maximum age limit, making them one of the rare companies to offer a true, unlimited lifetime coverage.

Trupanion offers a 90% reimbursement, no matter how you choose to customize your plan, with no maximum payout limits. Although some customizability is removed, having a 90% payout is one of the most cost-effective ways of insuring your pet, should they ever need expensive medical procedures.

Trupanion’s coverage includes:

  • Unexpected illnesses, injuries, and accidents (including tests, surgeries, medication and hospitalization)
  • Hereditary and congenital conditions 
  • Prescribed food and supplements 

There are also 2 optional add-ons available at the point of purchase: 

Recovery and Complementary Care for $17.76 per month, which covers expenses such as hydrotherapy, behavioral modification, and chiropractic treatment. 

Pet Owner Assistance for $4.95 per month, which covers advertising a lost pet, canceled vacations, boarding fees, etc. 

Unfortunately, Trupanion does not include exam fees.

For new policies, there is a 5-day waiting period for injuries and a 30-day waiting period for illnesses.

Claim Process

There are 2 ways that you can pay for your veterinary bills with Trupanion. 

The first is the Direct Vet Pay option. Trupanion will pay your vet directly with 90% of the bill, meaning that you only have to pay 10% + the deductible. These payments can be made in as little as 5 minutes while you are at the veterinary clinic. This saves the hassle of filling in an online claim form and wait for months for the reimbursement. Instead, you can focus on taking care of your pet and making sure they get the treatment and care that they need.

The second option is to pay for the treatment and then fill in a claims form to receive reimbursement. This can all be done online, and the team processes 60% of claims within 24 hours. You can submit your claim form via email, your online account, by mail, or by fax.

Extras & Customer Support

Trupanion does not offer a wellness plan unlike many of its competitors. 

But they do provide a wide range of customer support options to assist you during your time with the company. There is an extensive FAQ section on their website which addresses various topics such as coverage, billing, and claims. Alternatively, Trupanion has a fantastic customer support service that’s open 24 hours a day, 7 days a week, and you can contact them via phone, email, and live chat.

Contact Details

Live Chat

Phone: 888.733.2685

Email: [email protected] 

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Excellent

9.0/10

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